PECULIAR PLUTO STORE POLICIES

Returns and Refunds Policy

Return permissions may be granted within 14 days of purchase for any orders within the UK. A full or partial refund or replacement may be issued if your item is not to your satisfaction. Please email peculiarplutoenquiries@gmail.com to discuss a potential return/refund/replacement for your order within 14 days of purchase. Customers outside of the UK may not be issued a return but please contact me if you wish to discuss a potential refund/replacement and I will be happy to help!

Please note that reusable face coverings are non-returnable for health and safety reasons. If you have any issues with your face covering please get in touch to discuss what can be done to resolve the problem.

Sustainable Commitments Policy

As of 08.03.21 all general use fabric will be purchased from either sustainable and ethically licenced fabric manufacturers producing organic fabrics only, OR through 2nd hand destash fabric groups (i.e. on Facebook). 2nd hand destash fabric may not be organic, however it is being given a second chance at life by being reused and saved from landfill. I also take fabric donations - if you have any usable fabric (including clothing items that could be upcycled) that you would like to donate please email peculiarplutoenquiries@gmail.com to discuss this!

Zero landfill waste from fabric offcuts - all offcut waste goes in to creating "offcut creation" products or is sent to plushie makers to be used as a sustainable alternative to polyester cloud stuffing.

Zero plastic packaging policy - All packaging sent out by Peculiar Pluto is recyclable and biodegradable, with some compostable elements. Plastics will never be used in packaging by Peculiar Pluto.

To find out more about how I try to keep my brand sustainable, visit the About tab at the top of this page or click here

If you have any questions about Peculiar Pluto's sustainability mission please don't hesitate to get in touch. I  always love hearing from you and discussing what I can do to improve my sustainable practices.

Privacy Policy

All payments and card information are managed by both Wix.com and PayPal - I never have access to any payment information. You can find the Wix payment information here and the PayPal policies here.

Customer addresses and contact information are also secured in a secure database. I will never share personal details with anyone. My parents or partner may see addresses on occasion if delivering orders to the post office on my behalf, but have no access to any personal information associated with the address and are committed to upholding courteous privacy standards.