Policies
Privacy & data protection
Your address, email address, and phone number will be entered in to the royal mail system in order to safely deliver your order. Other than this, your personal information is kept on a secure database and never shared with anyone. Your card details cannot be accessed and if saved are stored in Wix's/PayPal's secure database - Peculiar Pluto has no access to this information.
Returns and refunds
Unfortunately as a small business I cannot afford to refund orders for change of mind unless the item is returned in it's original condition - a refund may be provided for faulty or damaged products - please email me evidence of this to peculiarplutoenquiries@gmail.com and I will aim to get in touch within 5 business days to see what can be done but be sure to contact me within 14 days of dispatch! Some colours may vary between screen images and in person. If you wish to return an item then you are liable for paying the return postage cost.
Please note that bathroom items (tooth brushes/cotton buds) and masks are non returnable due to health risks - if these items are faulty please do reach out and I'll see what can be done to resolve any issues.
Sustainability & Charity
Visit the Our Mission section of my website to read more about my sustainability and charity policies.