Policies
Privacy & data protection
your personal information is kept on a secure database and never shared with anyone. your card details cannot be accessed and if saved are stored in wix's/paypal's secure database - peculiar pluto has no access to this information.
returns
unfortunately as a small business i cannot afford to refund orders for change of mind unless the item is returned in it's original condition and packaging - a refund may be provided for faulty or damaged products - please email evidence of this to peculiarplutoenquiries@gmail.com within 14 days of item dispatch and i will aim to get in touch within 5 business days to see what can be done. some colours may vary between screen images and in person. if you wish to return an item then you are liable for paying the return postage cost.
please note that bathroom items (tooth brushes/cotton buds) and straws are non returnable due to health risks - if these items are faulty please do reach out and i'll see what can be done to resolve any issues :)
shipping times & custom orders
all orders are shipped with royal mail - unfortunately at this time i am only able to ship to uk customers.
1st and 2nd class options are available to standard customers, with royal mail tracked and signed for options available to business customers.
orders are aimed to be dispatched within 3-7 business days, see below for custom and business order processing times...
​
custom printed (business) products are liable to the following processing times
- stickers and magnets up to x50 1 week
- stickers and magnets up to x200 2 weeks
- tote bags x9 or less 3 weeks
- tote bags x10 or more 2 weeks
- suncatchers 2 weeks
​
wholesale orders for business customers have a processing time of up to 2 weeks, please get in touch to discuss your needs prior to placing your wholesale order